Can I change or cancel my order?
We aim to dispatch your order as soon as possible and in some cases within an hour of placing an order. If your order is due to be delivered within the next 5 days, it’s unlikely we will be able to cancel your order. However, to cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods. This cancellation right does apply to products listed as exclusions in our returns policy unless they are faulty.
Can I add items to my order?
Items cannot be added to an order once it has been placed. You will need to place a new order for the additional items.
Can I remove items from my order?
It is not possible to remove items from an order once it has been placed. Once you have received your order you will need to follow our returns process for the unwanted items.
How do I change my delivery address?
For security and fraud prevention the delivery address cannot be changed once the order has been placed.